Work force and success factors in implementing ISO9001: 2000 using ANP method

Introduction: The purpose of this study is to evaluate the success factors in the implementation of quality management systems in Sun Star Company

Methods: The research method in this research is descriptive. The statistical population included senior managers, middle managers and operational managers of the company. In general, data collection methods can be divided into two categories: library methods and field methods. In this research, field method has been used to collect information. Data collection tools in this study were three different questionnaires. Methods of data analysis this research has been done at the level of group decision making in conditions of uncertainty.

Results: The most important factor is "employee commitment" and in the second, third and fourth ranks are "resource availability", "senior management commitment" and "education level", respectively.

Results: According to the above ranking, the most important factor is "employee commitment" and in the second, third and fourth ranks are "resource availability", "senior management commitment" and "education level", respectively. 

Discussion: The amount of great importance are the factors that affect human resources. The results of network analysis confirm that the importance of employee commitment index shows more than other indicators, which means that due to small changes in the status of other factors, a significant effect can be observed in the successful implementation of ISO.